Receiving a cancer diagnosis, or even beginning investigations for a possible cancer, can leave patients and families with many questions about what to do next. Whether you are seeking a first consultation, a second opinion or further information about cancer treatment at Mount Miriam Cancer Hospital, our Customer Service team can guide you through the appointment process and advise you on the information to prepare for your visit.
Arranging an Appointment at Mount Miriam
For appointments and patient enquiries, please contact our Customer Service team:
Telephone: +604 892 3808 / +604 892 3987
WhatsApp: +6016 521 7054
Email: customerservice@mountmiriam.com
Our team can assist with new patient appointments, follow-up appointments and enquiries about our doctors, cancer treatments and hospital services.
Preparing for Your First Consultation
If you already have medical reports or test results relating to your condition, please bring them with you or have them available when arranging your appointment.
Where available, please prepare:
- Biopsy report
- Test or scan reports
- Other relevant medical reports
- NRIC for Malaysian patients or passport for non-residents
These documents can help the consultant better understand your medical history and any investigations that have already been carried out. If you do not have all of these documents, please contact our Customer Service team for guidance on how to proceed.
What Happens After You Contact Us?
1. Contact Our Customer Service Team
Let our team know whether you are arranging a first consultation, follow-up appointment or seeking information about a particular treatment or service.
2. Provide the Available Medical Information
For a new patient, our team may ask about your diagnosis and any reports, scans or other medical information already available so that the appropriate consultation can be arranged.
3. Arrange Your Appointment
Customer Service will advise you on consultant availability and help arrange a suitable appointment date and time.
4. Attend Your Consultation
During the consultation, the doctor will review your medical information, discuss your condition with you and advise on the next steps that may be appropriate.
5. Treatment Cost Information, Where Required
If treatment is recommended, patients can be referred to Mount Miriam’s cost estimate team for information about the expected treatment expenses.
Consultation Hours
Consultations and other outpatient services are available during the following hours:
Monday to Friday: 8:30 AM – 5:15 PM
Saturday: 8:30 AM – 12:30 PM
Sunday & Public Holidays: Closed
Patients are encouraged to arrange an appointment in advance so that the necessary preparations can be made before their visit.
Mount Miriam Consultation Charges
First consultation fees at Mount Miriam Cancer Hospital generally range from RM110 to RM235.
The final consultation fee may vary depending on the nature and complexity of the consultation.
Consultation fees are subject to change. Additional investigations, procedures, medications or treatments, where required, are charged separately. Note that SST by the Malaysian Government will be added accordingly as per the requirement for compliance purposes.
Frequently Asked Questions
How do I arrange my first appointment?
You may contact Customer Service by telephone, WhatsApp or email. Our team will guide you through the appointment process and advise you about any medical information that may be required.
What should I bring to my first consultation?
If available, please bring your biopsy report, scan or test results, other relevant medical reports and your NRIC or passport.
Can I change to another consultant?
Yes. If you wish to consult another doctor within Mount Miriam, Customer Service can help check the alternative consultant’s availability and assist with the change.
How many family members can accompany me during my consultation?
Up to three companions are currently permitted to accompany a patient during a consultation.
Can a family member enquire on behalf of a patient?
Yes. A family member or caregiver may contact Mount Miriam to enquire about arranging an appointment for a patient.
Where medical reports are available, having the relevant information on hand can help our Customer Service team understand the enquiry and advise on the next step.
Can I walk in without an appointment?
Walk-in consultations may be possible depending on the consultant’s availability. However, there may be a waiting period if an appointment has not been arranged beforehand.
Where possible, we recommend contacting Customer Service in advance so that our team can assist with the necessary arrangements.
Looking for More Information?
If you would like to understand more about Mount Miriam before arranging a consultation, the following information may be helpful:
CONTACT US
General Hospital Enquiries
For enquiries that are not related to appointments, doctors, treatments or patient services:
General Line: +604 892 3999
Email: enquiry@mountmiriam.com
Send Us an Enquiry
If you prefer to contact us through the website, please complete the enquiry form on the right. Our team will respond according to the nature of your enquiry.
Please provide only the information necessary for our team to understand your enquiry. If medical reports or additional information are required, our Customer Service team will advise you on the appropriate way to provide them.
Visiting Mount Miriam Cancer Hospital
Mount Miriam Cancer Hospital
23, Jalan Bulan
Fettes Park
11200 Tanjung Bungah
Penang, Malaysia