You can arrange an appointment through our Customer Service team:

Telephone: +604 892 3808 / +604 892 3987
WhatsApp: +6016 521 7054
Email: customerservice@mountmiriam.com

Our team can assist with first consultations, follow-up appointments and general enquiries about receiving care at Mount Miriam.

Make an Appointment

If available, please prepare:

• Biopsy report
• Scan or imaging reports
• Blood test or other investigation results
• Other relevant medical reports
• Information about previous treatment, if applicable
• NRIC for Malaysian patients or passport for non-residents

If you do not have all of these documents, you may still contact our Customer Service team for guidance.

Where available, having the patient’s relevant medical reports or information on hand can help our team understand the enquiry and advise on the next step.

Where possible, we recommend arranging an appointment in advance.

The final consultation fee may vary depending on the nature and complexity of the consultation. Additional investigations, procedures, medications or treatments are charged separately where applicable.

Where available, please provide your existing medical reports, imaging and investigation results for the consultant to review.

Consultations, Customer Service and other outpatient departments operate according to their respective operating hours.

Visiting arrangements may be adjusted where necessary according to a patient’s condition or hospital requirements.

In some areas, visitors may be asked to wait until the patient has been comfortably settled.

We do not currently offer treatment for leukemia. Where a particular treatment or specialist service is not available at Mount Miriam, the treating doctor may advise on an appropriate referral.

The treatment recommended will depend on factors such as the type and stage of cancer, previous treatment, medical history and the patient’s overall condition.

Your doctor will review your diagnosis, medical history, investigation results and other relevant factors before discussing an appropriate treatment plan with you.

Where surgery or another procedure outside our available services is required, the treating consultant may refer the patient to an appropriate surgeon or specialist.

Yes. Mount Miriam offers ProActive Cancer Screening packages for men and women, as well as selected individual screening examinations.

Yes. Individual screening procedures may be arranged without taking the complete ProActive Cancer Screening package.

A consultation may be recommended so that the appropriate examination can be advised according to your needs.

Not every blood test or diagnostic procedure requires fasting.

Please follow the preparation instructions given for your particular examination. If you are unsure, contact our team before your appointment.

The PET-CT process includes preparation, administration of the radioactive tracer, a waiting period and the scan itself.

Patients should generally allow approximately 3–5 hours for the complete process, although the duration may vary according to individual circumstances.

Requirements vary according to the examination requested.

Please contact our team beforehand so that we can advise whether a consultation, referral or specific preparation is required.

Yes. Ambulance service is available.

For arrangements:

New patients: +604 892 3808 / 3987
Registered patients during working hours: +604 892 3928
Registered patients after working hours: +604 892 3842 / 3843

Medication courier arrangements may be available upon request.

Courier charges vary according to the destination and weight of the medication. Please contact the Pharmacy or Customer Service for further information.

Yes. Mount Miriam welcomes international patients seeking cancer consultation, treatment, diagnostic services or supportive care in Penang.

Our team can provide information before travelling and assist with practical arrangements relating to your visit.

Find out more on our International Patients Services page

Where available, international patients should prepare:

• Biopsy report
• Scan or imaging reports
• Blood test or other investigation results
• Relevant medical reports
• Information about previous treatment, if applicable
• A copy of their passport

If you do not have all of these documents, you may still contact our team for guidance.

Yes.

Mount Miriam has special corporate rates with selected accommodation partners for our patients. Participating hotels, room availability and rates may change from time to time.

Our Customer Service team can provide information on the latest options and assist with accommodation arrangements where required.

Yes. Patients from Indonesia may contact Mount Miriam directly or choose to seek assistance from medical travel facilitators familiar with arranging medical visits to Penang.

Information about selected facilitators is available on our International Patient Services page.

There are no additional charges from Mount Miriam Cancer Hospital for arranging an appointment through the facilitators listed on that page.

Payment options include:

• Visa and Mastercard credit/debit cards
• Cash in Malaysian Ringgit
• Cheque
• Bank transfer

Please check with the relevant department if you require information about a specific payment arrangement.

Yes. Mount Miriam provides palliative and hospice care for cancer patients.

Palliative care focuses on managing symptoms, improving comfort and supporting quality of life, while hospice care provides comfort-focused support for patients approaching the later stages of illness.

Learn About Mount Miriam’s Palliative & Hospice Care

Yes. Palliative care may be provided alongside active cancer treatment where clinically appropriate.

The treating team will recommend an approach according to the patient’s condition, treatment needs, symptom management and quality of life.

Yes. Financial assistance may be available to eligible patients who face difficulty meeting the cost of cancer treatment at Mount Miriam.

Support is provided through the Mount Miriam Compassionate Support Initiative, with applications handled by our Medical Social Welfare team and subject to financial assessment.

Please contact the Medical Social Welfare team for guidance on the application process and supporting documents required.

Completed applications are assessed according to the patient’s financial circumstances and the assistance required.

There are many ways to support the work of Mount Miriam, including:

• Financial contributions
• Donations in-kind
• Corporate and community partnerships
• Sponsorships
• Fundraising activities
• Volunteering

All donations received by Mount Miriam Cancer Hospital are channelled into the Mount Miriam Endowment Fund.

The Fund was established to provide greater stability, sustainability and accountability in how donated funds are managed and used.

A portion of the Fund is allocated towards financial assistance for eligible cancer patients through the Mount Miriam Compassionate Support Initiative, while the wider Fund supports the continuing Mission of the hospital.

Yes. Donations to the Mount Miriam Endowment Fund are tax-exempt, subject to the required donor information being provided for the issuance of an official tax-exempt receipt.

Learn More About Making a Donation to Mount Miriam

Yes. Mount Miriam may accept suitable in-kind contributions, including goods, equipment, professional services and other practical resources.

As the hospital’s needs change over time, please contact our Community Development team before arranging an in-kind contribution.

Mount Miriam welcomes opportunities to work with companies, organisations and community groups through CSR initiatives, sponsorships, fundraising activities and other partnerships.

Please contact our Community Development team:

Telephone: +604 892 3877
WhatsApp: +6016 952 1093
Email: cr@mountmiriam.com