Frequently Asked Questions

Appointment/ Consultation/ Visitation

1. What are the visiting hours?

  • 12.00 pm – 10.00 pm

2. What is the maximum number of family members/companions allowed to accompany a patient during the consultation?
Only three companions are allowed to accompany the patient.

3. How to schedule an appointment as a new patient?
There are a few ways you can contact our customer service to schedule an appointment:

  • Phone Call: 604-8923808/ 987
  • Whatsapp: 6016-5217054
  • Email:

4. Is it permissible to have an unscheduled consultation with a consultant by walking in?
Yes, you have the option to walk in for a consultation with a consultant. However, please note that this will depend on the consultant’s availability, and there might be a waiting period involved.

5. What are the operational hours for consultations and other services?

  • Monday to Friday: 8.30 am – 5.15 pm
  • Saturday: 8.30 am – 12.30 pm
  • Close on every Sunday and Public Holidays.

6. What are the charges/ fees for the first consultation?

  • 30 minutes or less: RM110.00
  • 30 – 45 minutes: RM185.00
  • More than 45 minutes: RM210.00

7. What should I bring along during the first consultation?
Kindly bring along the following documents (if you have them):

  • Biopsy Report
  • Test/ Scan Reports
  • Any other relevant medical reports
  • NRIC (for Malaysians) or Passport (for non-residents)

8. Is it permissible to switch to another consultant within the Hospital for any given reason and at any point during the process?
Certainly, you have the option to do so. We can help you confirm the availability of the alternative consultant and assist in organizing the switch.

9. Are visitors permitted while I undergo treatment or admitted to the ward?
Yes, typically visitors are permitted during treatment, but their numbers are restricted to a minimum. Occasionally, visitors might be asked to wait in the reception area until the patient is comfortably situated in their room. Generally, a maximum of two visitors per patient are allowed in most sections of the department.

Services/ Additional Support

1. Can I request an ambulance service?
Yes, we do provide 24-hour ambulance service. You may call our team to arrange the ambulance service:

  • New Patients (Working hours only): 604-8923808/ 987
  • Registered Patients (During working hours): 604-8923928
  • Registered Patients (After working hours): 604-8923842/843

2. Does the Hospital provide treatment for all types of cancer?
We specialize in treating all types of solid cancers. However, treating leukemia falls outside our area of expertise.

3. Does the Hospital offers surgical procedures, such as tumor removal surgery or colonoscopy?
Unfortunately, we do not possess an on-site surgeon to carry out surgical operations. Our consultant will instead refer patients to the best-suited surgeons or specialists capable of conducting the procedures.

4. Is it possible for me to undergo a single procedure of the screening package (for example, either a mammogram or an ultrasound) rather than opting for the entire package?
Yes, it is possible. We will arrange a consultation appointment to enable our consultant to offer informed guidance on which procedure is best suited to your current need.

5. Is there an Intensive Care Unit (ICU) at the Hospital?
We regret to inform you that we do not offer Intensive Care Unit (ICU) services at our facility.

6. Could you provide suggestions and contacts for accommodation options?
Yes, we do have a few contacts of the nearby homestay and hotels. You are welcome to inquire with our customer service for assistance.

Radiotherapy/ Diagnostic Procedures

1. What is the duration of a radiotherapy treatment?
On average, radiotherapy treatment usually spans around 20 – 30 minutes.

2. Is fasting necessary before undergoing a blood test or any other diagnostic procedure?
Yes, you are required to refrain from consuming any food or drink, except normal drinking water, for 12 hours before the sample collection. However, not all diagnostic tests require fasting. For further clarification, you may contact us at 604-8923830 during office hours.

3. What is the total duration of the entire procedure for a PET-CT scan?
The procedure starts with the administration of FDG. Then there is a one-hour waiting period before the PET CT scan begins. The scan takes approximately 30 minutes. In its entirety, encompassing tasks such as injection, scanning, physical assessment, and radiologist report evaluation, the procedure is projected to span about 3 to 5 hours.

Pharmacy/ Medication

1. Is a medication courier service available for patients at the Hospital?
Yes, we can assist to arrange medication courier service upon request. The courier fees vary based on the destination and the weight of the medications being shipped. Kindly speak to our pharmacists for more information – 604-8923811

2. Is it possible for me to visit the Hospital pharmacy and purchase medications in a manner similar to that of an external retail pharmacy, with or without prescriptions from other clinics?
Regrettably, that option is not available at our pharmacy. All medications must be prescribed by our Hospital consultants.

3. What are the operating hours of the pharmacy?

  • Monday to Friday: 8.30 am – 6.30 pm
  • Saturday: 9.00 am – 1.00 pm
  • Close on every Sunday and Public Holidays.

Palliative Care/ Hospice

1. Does the Hospital accommodate hospice or palliative cases?
We welcome hospice and palliative cases exclusively for cancer patients. Patients may come in via referral letter or walk-in. Welfare fund assistance is also available for palliative-hospice cases, upon financial assessment.

2. While under palliative care, is it possible to continue my ongoing medical treatments such as chemotherapy, radiotherapy, hemodialysis, or other procedures?
Yes, palliative care is often integrated with active medical treatments. Our consultant will strategically design an optimal treatment amalgamation to address cancer while effectively managing the side effects, fostering a high quality of life.

Payment/ Welfare Fund

1. What are the available payment method options that the Hospital accepts?

  • Credit/ Debit Cards – Visa & Master (Local and Foreign)
  • Cash (Ringgit Malaysia)
  • Cheque
  • Bank Transfer

2. Does the hospital provide patients with information and guidance regarding the treatment costs?
Yes, we offer this service. After the consultation, patients will be referred to the cost estimate team to acquire details regarding the expenses related to the treatment.

3. I have financial concerns regarding the treatment expenses. Is it possible for me to seek financial assistance through welfare services?
Yes, the welfare fund is available but solely for Malaysians as per law regulations. Patients can apply through our Medical Social Welfare and provide the necessary supporting documents. For more information, you may contact our Welfare Team at 604-8923904.

Collaboration/ Charity Event/ Awareness Campaigns

1. I am interested to discuss or propose a possibility of a partnership or business collaboration with the Hospital. How should I go about it?
We welcome various forms of collaboration to enhance the care we can provide to the patients. You may contact our Community Development team directly to initiate the inquiry or discussion – 604-8923875 or