Dietetics Tele-Consultation is now available at your convenience.
Cancer patients can consult our dietitian at the comfort of their own home, with an appointment made prior to the tele-consultation. Although tele-consultation has its own limitation as compared to a face-to-face consultation, this service provides an additional solution with convenience for follow-up patients and new patients.
After the appointment is confirmed, you will receive a link to connect with our qualified dietitian. The link will direct you to the video conference call where the tele-consultation takes place. The video conference call can be conducted easily via a smartphone or computer where there is access to the internet.
Price: RM 25.00 (MMCH Patient) | RM 30.00 (New Patient)
About Dietetics Tele-Consultation
What is Dietetics Tele-Consultation?
Dietetics Tele-Consultation uses the edge of the internet and smartphones to allow cancer patients to consult a dietitian without the need to be physically present.
Is Dietetics Tele-Consultation suitable for you?
Dietetics Tele-Consultation is suitable:
- For cancer patients who seek to understand the recommended diet for them before and after treatment (radiotherapy, chemotherapy, etc.), during their recovery phase and for long-term care.
- For caregivers who wish to learn ways to increase the cancer patient’s appetite and to plan daily meals which are individually catered for the patient.
It is vital for cancer patients to meet their requirements for calories, protein, and fluid in order to assist them with completing their planned treatment. The right diet will prevent treatment interruptions, ease side effects, and improve the overall quality of life.
Is patient’s consent required for the Dietetics Tele-Consultation?
Patient’s consent is required so that the patient understands the possible risks, the nature of Tele-Consultation, and his/ her rights associated with the use of this service and the processing of his/ her personal and sensitive data. Customer Service will provide you the link for the Consent Form.
Appointment & Payment Process
How do I proceed to make an appointment?
You may contact our Customer Service via Whatsapp, email, or call +604-8923808/ +6016-5217054 to make an appointment or for further assistance.
Our Customer Service will guide you through the appointment process where you will be required to fill and submit the Patient’s Consent Form. Once confirmed, the appointment details (date & time) and the link to the Dietetics Tele-Consultation will be sent to your email address.
How do I make the advance payment?
Price for MMCH Patient: RM25.00 | Price for New Patient: RM30.00
Once our Customer Service has confirmed your appointment date and time, you will be informed of the charges and you are required to make an advance payment via online banking.
For further information regarding the charges and advance payment, please feel free to contact our Customer Service.
Mount Miriam Cancer Hospital – CIMB Bank: 8003831213
(Swift code: CIBBMYKL)
Can I cancel or re-schedule my Dietetics Tele-Consultation appointment?
Kindly contact our Customer Service via Whatsapp, email, or call +604-8923808/ +6016-5217054 should you wish to cancel or postpone the appointment to another date and time.
Refund is not applicable for this service.
Postponement can only be done not less than 24 hours prior to your appointment date and time. Postponement of the appointment is allowed only once, and any deferred appointment date must not be more than 7 working days from the given appointment date.
Other Technical Questions
How does the Dietetics Tele-Consultation work?
You will receive a confirmation email containing a unique Zoom link, created for your Dietetics Tele-Consultation appointment. You are advised to join the video conference call by clicking on the link, shortly before the scheduled time. Our dietitian will then attend to you via the video conference call.
Is a video consultation required or can it be an audio consultation instead?
The Tele-Consultation should be conducted using both video and audio. The device (smartphone or computer) used by the patient should have a working microphone and camera to ensure clear audio and video during the Tele-Consultation.
Do I have to download any app in order to proceed with the Tele-Consultation?
You will be required to download the Zoom application on your phone or computer.
Simply by clicking on the Zoom link provided in the confirmation email, you will be directed to the Zoom application and connected to the video conference call.
You are advised to click on the link and download the application before the appointment time.